Effective Date: 13th November, 2024.
At Base Bunch, we strive to provide excellent customer service and ensure that you have a satisfying experience with our digital products and services. However, please take the time to review our Return and Refund Policy before making a purchase.
By purchasing any digital product, including eBooks, online courses, coaching programs, or other digital content, you agree to the terms outlined below.
1. General Overview
Base Bunch offers various digital products and services, such as eBooks, online courses, coaching sessions, and other downloadable content. These products are non-returnable and non-refundable once delivered.
We take pride in the quality and value of the products and services we provide, and we are committed to ensuring that your experience with our offerings is positive. Since digital products are delivered electronically, once they are sent or downloaded, we are unable to process returns or provide refunds.
2. Digital Products and Services – No Refund Policy
Digital Products and Content
- All digital products offered by Base Bunch, including eBooks, online courses, coaching programs, video tutorials, downloadable files, and other digital content, are final sale.
- Once a digital product is delivered, whether through download links, email delivery, or online course access, no refunds or returns will be accepted under any circumstances.
- Due to the nature of digital products, we cannot guarantee or provide refunds for:
- eBooks
- Online courses (pre-recorded or live)
- Coaching sessions (individual or group)
- Any downloadable content (PDFs, videos, audio files, etc.)
We kindly ask that you carefully consider your purchase before finalizing any transaction. All products are thoroughly described on our website, including previews and samples when applicable.
3. Special Considerations for Subscription-Based Services
If you subscribe to a recurring service (such as membership access to an online course or subscription-based content), the following applies:
- No refunds will be issued for any subscription payments made once access has been granted to the content or service.
- You may cancel your subscription at any time before the next payment cycle begins. If canceled, your subscription will remain active until the end of the current billing period, and you will not be charged for subsequent cycles.
Note: Refunds will not be provided for partial months or unused content. We recommend that you review the product description and access details before purchasing or subscribing to any services.
4. Technical Issues and Access Problems
If you experience any technical difficulties with accessing or downloading digital products, please contact our Customer Support Team at [email address] immediately. We are happy to assist with troubleshooting and resolving access issues.
In cases where technical issues are identified on our side (e.g., broken download links, incorrect access granted), we will make reasonable efforts to correct the issue, including:
- Reissuing access to the digital product or course.
- Providing alternative means of delivery if the product is not accessible.
- If the product cannot be delivered or corrected, we may, at our sole discretion, offer a partial refund or credit for future purchases. However, please note that this is not a standard practice and will be evaluated on a case-by-case basis.
5. No Refunds for Change of Mind
Once a digital product has been sent or accessed, we cannot offer refunds for change of mind. If you have any concerns or hesitations before purchasing, we encourage you to:
- Read product descriptions and reviews carefully.
- Contact our support team for any clarifications before purchase.
It is important that you are certain about your purchase because of the non-refundable nature of digital products.
6. Disputes and Chargebacks
If you initiate a chargeback or payment dispute with your bank or credit card company, this will result in the permanent termination of your access to our products or services. In such cases, we will do everything in our power to contest the chargeback, including providing proof of purchase and access details.
Chargebacks are not an acceptable way to dispute charges, and we encourage you to reach out to our customer support team before taking such action. Resolving issues through communication helps us address your concerns in a timely and efficient manner.
7. How to Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, or if you encounter any issues with your digital product, please do not hesitate to contact us:
- Email: contact@basebunch.com
- Phone: +233 208 840900
- Support Portal: support@basebunch.com
Our customer support team is available 9:00am – 5:00pm, and we strive to respond to inquiries within 48 business hours.
8. Policy Changes
Base Bunch reserves the right to amend or update this Return and Refund Policy at any time. Any changes to this policy will be posted on our website, and the updated version will take effect immediately. Please review our Return and Refund Policy regularly to stay informed of any updates.
9. Agreement
By purchasing any product or service from Base Bunch, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. If you do not agree to the terms outlined here, we recommend that you refrain from purchasing any of our digital products or services.
10. Final Thoughts
We understand that digital purchases come with a level of uncertainty, and we want to ensure that you are confident in your decision before purchasing. If you have any questions or need clarification, please reach out to our customer support team. We are committed to providing a seamless experience for all of our customers and will always do our best to address your needs.
Thank you for choosing Base Bunch, and we appreciate your understanding of our No Refund Policy for digital products.
Base Bunch
Accra, Ghana
contact@basebunch.com
https://www.basebunch.com
This Return and Refund Policy template is designed for your digital product offerings at Base Bunch. It ensures that customers are clearly informed of the no-refund policy for digital products such as eBooks, courses, and coaching services, while also providing a clear and professional process for any issues or inquiries. Be sure to customize the placeholders with your actual contact details, and adjust any specific terms to align with your business practices.By email: contact@basebunch.comWe can’t wait to work with you!